This Privacy Policy explains how Symbyote Technologies LLP, operating the Symbyote Systems brand, collects, uses, shares and protects personal data when you use the website, place an order, request support or interact with products and services.
Data controller / Data Fiduciary: Symbyote Technologies LLP, India, for Symbyote Systems direct website, order, support and warranty activities. Authorised dealers are independent businesses for their own sales and may have separate privacy obligations.
This Policy applies to personal data processed by Symbyote Technologies LLP in connection with the Symbyote Systems website, direct orders, product enquiries, technical support, warranty administration, dealer referrals and related business communications.
Where you purchase from an independent authorised dealer, that dealer may separately collect and process personal data for its own sale, payment, tax and local legal obligations. Its practices may be governed by a separate privacy notice.
Depending on how you interact with Symbyote Systems, we may collect:
Payment information may be processed by payment service providers. The data received by Symbyote Systems depends on the payment method and provider used.
Where applicable law requires consent, we will seek consent through an appropriate notice or affirmative action for the stated purpose. Some processing is necessary to take steps requested by you, fulfil an accepted order, provide support, administer a warranty, comply with law, protect security or carry out other processing permitted by applicable privacy law.
Where processing is based on consent and applicable law provides a right to withdraw it, you may withdraw using the provided method or by contacting us. Withdrawal does not affect processing lawfully completed before withdrawal and may affect our ability to provide a service that requires the relevant data.
We do not sell customer personal data for monetary payment. We may share personal data where reasonably necessary with:
Information may also be disclosed where required by law, court order or regulatory process, or where reasonably necessary to protect legal rights, safety or security.
Where authorised regional warranty support is available, Symbyote Systems may refer an eligible customer to an authorised partner. For a referred case, information reasonably required to handle the claim may be shared, including:
A Company-referred partner is expected to use this information for warranty and support handling, required records and applicable legal obligations. It should not use referred warranty data for unrelated marketing solely because it received the information for the case.
The website may use cookies or similar technologies for operation, preferences, security, analytics and, where enabled, marketing. These may include strictly necessary, preference, analytics and advertising technologies. Where applicable law requires consent or an opt-out mechanism, the website will provide the required control. Browser settings may also allow you to block or delete cookies, although some functions may not operate correctly without necessary technologies.
We may send product, launch, technical or commercial communications where permitted by law. You may unsubscribe using the method provided in the message or by contacting us. Transactional, shipping, warranty, safety or support communications may still be sent for active matters.
Symbyote Technologies LLP is based in India and Symbyote Systems serves international customers. Personal data may therefore be processed in India and in other countries where service providers, carriers or authorised warranty partners operate. Where applicable law requires a specific safeguard or mechanism for an international transfer, we will apply the required measure.
We retain personal data only for as long as reasonably necessary for the purpose collected and for applicable legal, tax, accounting, warranty, security and dispute requirements. Retention periods may differ by data type. When data is no longer required, we may delete, anonymise or securely dispose of it, subject to legal and operational requirements.
We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the data and operations. Measures may include access controls, account security, restricted internal access, service-provider controls, system updates, backups and incident-response procedures. No internet transmission or information system can be guaranteed completely secure.
Where a personal data breach occurs, we will investigate and take reasonable containment and response steps. Where applicable law requires notification to affected individuals, a regulator or another authority, we will provide the required notification.
Depending on applicable law, you may have rights to:
Privacy rights are not absolute. We may need to verify identity and may retain information where required for legal obligations, transaction records, warranty administration, fraud prevention or legal claims.
Some USA state privacy laws apply only to businesses that meet specified thresholds or conduct specified activities. Where such a law applies, eligible residents may exercise the rights required by that law. Nothing in this Policy states that a specific statute applies where its thresholds or scope are not met.
Symbyote Systems products and website are intended for adult customers, builders and technical users. The website is not directed to children for the purpose of collecting children’s personal data. If you believe a child has provided data inappropriately, contact us for review.
The website may link to third-party websites, applications, payment services, social platforms or technical tools. Those third parties may process data under their own notices and terms. Symbyote Systems does not control the privacy practices of independent third-party services.
We may update this Policy to reflect changes in the website, services, data practices or law. The current version will be published with an effective or updated date. Where a material change requires additional notice or consent, the required process will be provided.
To ask a privacy question, exercise an available right or raise a grievance, contact Symbyote Technologies LLP using the privacy contact published on the Symbyote Systems website. Include enough information to identify the relevant interaction and understand the request. Reasonable identity verification may be required.
Legal entity: Symbyote Technologies LLP. Brand: Symbyote Systems.
Privacy / grievance email: contact@symbyote.in
Registered or designated legal contact address: Plot no. 6980/2, RIICO Fourth Phase, Mangalpura Road, Industrial Area, Bhilwara 311001, Rajasthan, India.
Effective date: 16 July 2026.