This Shipping Policy explains how Symbyote Systems orders are processed, dispatched and delivered. Shipping arrangements may vary by product, destination, stock location and order configuration.
Orders are reviewed before dispatch to confirm payment, product availability and, where applicable, controller configuration or order-specific requirements.
Estimated processing or dispatch information may be shown on the product page, checkout, quotation or order confirmation. Processing time is separate from carrier transit time. Custom, configured or made-to-order products may require additional preparation before dispatch.
Symbyote Systems ships to supported international destinations. Orders may be dispatched from India or, where available and authorised, fulfilled through regional inventory or an authorised dealer or distribution partner. The dispatch location may depend on product availability, destination, order type and regional stock.
Where authorised USA stock is available, eligible orders may be fulfilled from the United States. Other USA orders may be shipped directly through the international fulfilment process. A USA customer may also be directed to an authorised regional partner for warranty or service support. Warranty shipping is handled separately under the Limited Hardware Warranty.
Symbyote Systems uses tracked courier, express or freight services selected according to destination, shipment size, product value and service availability. The available method and charge may be shown at checkout, included in a quotation or confirmed before dispatch. A different carrier or service may be used where reasonably required for customs, security, routing or operational reasons.
Where tracking is available, shipment details are provided after dispatch. Tracking information may take time to become active after carrier handover. Customers are responsible for monitoring the shipment and responding promptly to carrier or customs requests.
Any delivery or transit time shown is an estimate unless expressly stated as a guaranteed delivery service. Delivery may be affected by customs clearance, carrier delays, weather, public holidays, remote-area routing, security checks or other events outside direct control. Where an order has not shipped and a material dispatch delay occurs, the available order options will be communicated in accordance with the applicable order terms and law.
International orders may be subject to customs duties, import taxes, brokerage charges, local fees or other government charges in the destination country. Unless the order, quotation or shipping term expressly states that these charges are included, the customer is responsible for destination-country duties, taxes and clearance charges. Customers must provide accurate information and documents reasonably required for local clearance.
Where Symbyote Systems expressly confirms a delivered-duty-paid or other specific shipping arrangement in the quotation, invoice or order confirmation, the confirmed shipping term applies to that order. A term used for one order does not automatically apply to future orders.
Customers must provide a complete and accurate shipping address, contact name, telephone number and other delivery information required for the destination. Contact support immediately if an address correction is required. An address change cannot be guaranteed after packing or dispatch. Additional carrier, rerouting or redelivery charges caused by incorrect customer-provided information may be charged where legally permitted.
Customers are responsible for being available for delivery and responding to reasonable carrier or customs contact. If a shipment is refused, remains unclaimed, cannot clear customs because the customer does not provide required information, or is returned because of an address issue, additional shipping, return, customs or handling costs may apply. Any refund or reshipment decision is reviewed after recovery and cost confirmation.
If tracking indicates that a shipment may be lost, contact Symbyote Systems or the selling authorised dealer. A carrier investigation may need to be completed before a replacement, refund or other resolution is issued. Customers must provide reasonable cooperation.
Inspect the shipment and packaging after delivery. If visibly damaged, contact Symbyote Systems or the selling authorised dealer as soon as reasonably possible and retain the original packaging. For transit-damage review, you may be asked to provide:
Transit-damage cases may be reviewed with the carrier before the applicable replacement, repair, shipping or other remedy is confirmed.
Where an order contains multiple products, Symbyote Systems may offer or use partial shipment where appropriate. Where additional shipping cost would apply, the customer will be informed before the additional charge is accepted.
Shipment may be refused or cancelled where delivery is restricted by law, carrier limitations, sanctions, export controls, safety requirements or practical customs limitations. Where an accepted order cannot legally or practically be shipped, the applicable order resolution will be provided.
Do not return or internationally ship a controller without prior instructions. Warranty shipments are handled under the 2-Year Limited Hardware Warranty. Other approved order returns or corrections are handled under the Returns, Cancellations & Refunds Policy. Where authorised regional support is available, customers may be directed to a local partner instead of shipping to India.
For shipping questions, provide your order number, destination country and relevant product details when contacting Symbyote Systems Support or the authorised selling dealer.
This Shipping Policy forms part of the terms applicable to orders placed with Symbyote Systems. Nothing in this policy excludes or restricts rights or remedies that cannot legally be waived under applicable law.